Check before you pay
Because all orders are Cash on Delivery, you can inspect the parcel in front of the delivery agent. If the box is damaged or it is not what you ordered, simply refuse the delivery — you pay nothing.
Replacement window
If you discover a manufacturing defect, missing cards or a damaged box after accepting delivery, contact us within 3 days with your Order ID and photos. We will send a free replacement.
What is not covered
- Cards damaged through use, water or mishandling
- Change of mind after the box is opened and played
- Claims made more than 3 days after delivery
Refunds
Where a replacement is not possible, we refund the full product price via bKash or Nagad within 7 working days of receiving the returned item.
How to request
Email pegasi.int@gmail.com or message us on Facebook with your Order ID, a short description and clear photos.